News & Information

View our latest newsletters and information documents below.

Frequently Asked Questions

Auto Insurance

Q. If I have to make a claim, how long will it take before it is reflected in my rates?
A. Your premiums may be affected at the next renewal. You may qualify for “forgiveness” of your first accident and experience little or no increase in premium. However, it could take six years before you are back at the best driving record and “the best rates.”

Q. If I am sharing a car with another driver, will my insurance rates be lower than if I was the only driver on the policy?
A. Each individual situation is different. Depending on the age and driving record of each driver, there may be no charge for a second driver, or additional charges could apply.

Q. If I get into an accident in another province, do the same insurance rules apply?
A. The rules of the province where you have the accident will prevail. If you live in a province that allows you to sue an “at fault” driver but the accident happens in a “no fault” province, you will have to look at your own policy for any payment.

Q. I am going on vacation and plan to rent a car. Does my automobile insurance policy provide any coverage for my rental?
A. If you are renting a vehicle, make sure you talk to your insurance broker in advance. Your policy can be extended to provide coverage for vehicles rented in Canada & the USA.

Q. My credit cards promote that I have insurance coverage for car rentals. Is this sufficient?
A. Each credit card offers different coverages and limits. You need to read the small print very carefully as there may be limitations. Depend on your insurance broker, not on your credit card.

Q. Will a comprehensive claim affect my premium?
A. While a comprehensive claim will not affect your driving record, it could affect your premium. Two or more comprehensive claims in a short span of time will likely affect your rate. Your insurer might ask you for a higher deductible, not offer this coverage, or cancel you altogether if you have a number of comprehensive claims. Examples of comprehensive claims are theft, vandalism to your vehicle, or glass damage due to a pebble coming up from the pavement.

Q. My car is five years old. Do I still need collision?
A. We would say “yes” because a five year old car has more value than the amount of your insurance premium. However, the choice to add collision is up to you based on your own risk tolerance.

Q. Who is allowed to drive my car?
A. Technically, anyone to whom you give permission is allowed to drive your car. This is because your insurance is attached to your car, regardless who is behind the wheel. However, if a driver you have authorized gets into an accident with your car, it is your driving record that is affected. In Canada, all licensed vehicle owners must carry liability insurance. Liability coverage is extended to any person who holds a valid license and drives your car with your consent. Insurance companies want to know if there is anyone else besides you who drive your car on a frequent or regular basis.

Q. I have a son who is licensed, but I don’t let him drive my car. But my insurance company wants to “charge” for him anyway. What can I do about this?
A. The reason that insurers include “all licensed individuals in the household” as part of their premium calculations is that they are not allowed to refuse to settle a claim with your car. Some insurers, however, will allow you to sign a document stating that if your son has an accident with your car, that you will reimburse the company if it pays out a claim. The best thing to do is ask your broker.

Q. Are parking lot accidents normally split 50/50?
A. Not always. With many parking lots having roadways marked by specific lines of travel, the usual road rules may apply. Thus, when assessing fault, adjusters will look at the damage of the cars and how and why the collision occurred.

Q. How are driving records determined?
A. Driving records are determined primarily by the number of vehicle accidents and traffic convictions you have had.

Q. Why does my insurance company want to know how far I drive my car to work?
A. The type of car you drive, and your own driving history impact your premium, but where you live and what you use your car for, and how much driving you do will also impact the premium. Getting accurate information will allow us to ensure that we can match you with the right insurer, at the right price.

Q. Why should we carry higher liability limits?
A. Court awards for personal injury are climbing all the time. You do not want to be in a situation when you have an accident where the court awards a payment higher than what your policy limit is, thus making you personally responsible for the damages.

Q. What can I do to reduce my insurance costs?
A. Drive safely, think about carrying a higher deductible, and keep your car and your property in good and safe repair.

Q. Why are my rates going up while my car is getting older?
A. Only a portion of your premium relates to the age of your vehicle. The remainder of your premium is affected by the same factors pushing rates up for all vehicles regardless of age.

Q. Why won’t insurance companies insure rebuilt or written off vehicles?
A. If your vehicle was written off, it must have been badly damaged. There is always a worry that the repair job was inadequate. Nevertheless, many companies will insure them, but will require certification that it has been professionally rebuilt at an accredited shop and then independently inspected at an approved inspection facility.

Frequently Asked Questions

Home & Condominium Units Owners Insurance

Q. I am planning renovations on my home. Does this impact my home insurance?
A. Any time any work or upgrades are being performed on your Home you should notify us. This could impact the cost to rebuild your home, but in fact it could also lower your premium, or prevent it from increasing. I.e. if a new roof is installed.

Q. My contractor does not have insurance, should I be concerned?
A. YES! If you hire anyone to work on your Home you should request from them a Certificate of Insurance, and a Clearance certificate from the Workers Compensation Board – or similar organization in your area. If you send the Certificate of insurance to our office, we will review for compliance. If your contractor does not have insurance, you can bet there are probably other things he/she is not doing also.

Q. I have sewer back up coverage, but do I have “flood” coverage?
A. Flood, or “Overland Water” coverage has become widely available. The cost may vary depending on where you live, but please contact our office to see if you have the coverage, or if it is available where you live.

Q. I own small boat with an outboard motor, is it covered by my home policy?
A. All personal property policies will include some extension for “watercraft”, both for liability coverage, and for physical damage, i.e. theft. But there will be limits with respect to the length of boat and size of the motor for liability coverage, and to the amount that would be paid in the event it is stolen. If you own a boat of any kind, please contact our office.

Q. Is my home office, or work equipment at my home covered by my home policy?
A. While your home may include some limited coverage for “business property”, the assumption is it is a residence, not a place of business. If you run a home based business, or have a home office, please let us know. Additional coverage may be able to be added to your Home policy, or a separate commercial insurance policy may be required.

Q. Why does the amount of insurance on my home keep increasing each year?
A. The amount of insurance gets increased by an inflationary factor each year to account for changes in construction costs. Keep in mind that the amount of insurance must also factor in, not only the cost to rebuild, but the cost to remove debris following a loss. If you feel the amount of coverage on your home is too high, or too low, for reconstruction, please let us know.

Q. I own a condominium unit, what special coverage do I need to be aware of?
A. Aside from making sure the amount of coverage on your personal property (unit contents) are insured to their replacement value, you also need to ensure that your policy will cover improvements you have made to your unit i.e. flooring upgrades. Additionally, you may be responsible for the Condominium Corporations deductible in the event a claim occurs in your unit. Most Unit Owners policy will provide these coverages, but there may be limits so please call our office.

Frequently Asked Questions

General Insurance Questions

Q. Why am I penalized for putting a claim through on my policy? I thought that is what insurance is for?
A. Insurance is about risk sharing where the losses of the few are spread among the many who contribute small and like amounts to the insurance pot. Thus, your personal contribution to the pot is based on your own loss history as well as that of the group. Your insurance will pay for your claim, but your claim might result in a reassessment of your loss history which could result in a higher premium for you in the future. Thus, the claims you submit affect your future insurance payments.

Q. Do I have to pay for my insurance all at once?
A. For almost all policies payment plans are available that can allow the premium to be spread over the policy term. Some business insurance policies may require the premium to be paid in full at the time overage is placed.

Q. Why are my rates going up because of other people’s claims?
A. The only way insurance can work is when the many pay for the few. If there are a lot of claims, the pot of money can become exhausted unless rates rise to ensure there is enough in it to keep paying claims.

Q. What can happen if I do not pay my insurance bills on time?
A. Your policy may be cancelled. Once cancelled for any reason, it may be difficult to get another policy without paying the premium in full at the time coverage is put into place.

Q. Why do insurance companies ask so many questions?
A. It will help us understand what your requirements are, and will help us match your needs, with an Insurance company that has the product, and the price, that is best suited to you.

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